Privacy policy

Privacy Policy

Cultured Bakehouse

Safe. Natural. Inclusive. Delicious.

At Cultured Bakehouse, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, purchase a product, or interact with us in any way.

1. Who We Are

Cultured Bakehouse is a made to order bakery based in Northern Ireland, specialising in food and resources that are Free From the top 14 allergens. We also offer workshops, eBooks, and digital cooking resources.

Owner: Zilka Gerritsen

Email: hello@culturedbakehouse.com

Website: www.culturedbakehouse.com

2. Information We Collect

We may collect and store the following types of information:

Personal details: your name, email address, phone number, billing and delivery address.
Payment details: securely processed through trusted third-party providers (e.g. Stripe, PayPal, Shopify). We never store your full payment information.
Booking details: information related to your workshop registrations, purchases, or event participation.
Website usage data: such as pages visited, time spent on the site, and interactions, to help us improve our content and user experience.
Email communication: messages, inquiries, or feedback sent to us.

3. How We Use Your Information

Your information is used only to:

Process and deliver your orders or bookings.
Communicate updates, confirmations, or event reminders.
Provide customer support.
Improve our website, products, and services.
Send newsletters or marketing content if you have subscribed (you may unsubscribe at any time).

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

Your consent (for newsletters or marketing communication).
To fulfil a contract (for bookings, orders, or purchases).
Our legitimate interests (for improving services and ensuring security).
Legal obligations (to maintain records for tax or business compliance).

5. How We Protect Your Data

We use secure, GDPR-compliant systems to store and process your data.

All payment data is encrypted through our payment providers.
Access to customer information is restricted to authorised staff only.
Our website uses SSL encryption to protect your connection and data.

Despite these measures, no online transmission can be fully guaranteed secure. By using our services, you acknowledge this risk.

6. How Long We Keep Your Information

We keep personal data only for as long as necessary to provide our services and comply with legal obligations.

You can request deletion of your data at any time by emailing hello@culturedbakehouse.com.

7. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your data (“right to be forgotten”).
Withdraw consent for marketing communication.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise these rights, contact hello@culturedbakehouse.com.

8. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience. Cookies help remember your preferences, track usage patterns, and support secure logins.

You can disable cookies through your browser settings, though some website features may not function properly without them.

9. Links to Other Websites

Our website may include links to external sites. Cultured Bakehouse is not responsible for the privacy practices or content of other websites.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website, with the date of the last update clearly stated.

Last updated: October 2025

With love and care,